From “Create an account”, choose Customer and sign up with email and password or Google. Enter your name, phone and address; a business customer may add a company name. You can choose your merchant after signing up.
Find the merchant in the directory. On a linked storefront, choose “Request a quote”. Otherwise, call the public phone number.
Create your customer access or sign in to your account with this merchant. A new account never grants access to old records just because the email matches.
With Google, choose your account, then complete your phone number, address and consent. To link existing access, confirm its password once. Future sign-ins will use Google.
Open “Request a quote”, choose an existing property or enter a new address, describe your needs and attach up to three photos.
Wait for sending confirmation. Check “Sent requests”, then received quotes in your portal. Accept or decline an offer online before expiry.
The merchant prepares the contract and schedules service. View your documents, proof of service and invoices; use “Request to office” to report an issue.
Without a connection
Open the site online to prepare its offline pages. The signup form keeps a contact draft in this tab for 24 hours, without a password or consent. Account creation, Google and merchant selection require a connection. Once signed in, quote requests and photos synchronize when connected again; acceptance/decline, payments and password changes stay online.
Merchant: customers, teams and storefronts
Choose “Create my merchant account” and sign up with email and password or Google. Enter the owner, business name, address and contact details. NEQ, GST and QST are optional and editable in settings. If owner access was already prepared for your Google email, choose “Email my activation link” or “I have my temporary password”. After activation, sign in with Google.
In “My storefronts”, customize FR/EN text, areas, actual services, logo, cover and gallery. An unlinked listing can be claimed from the directory.
Review “Quote requests”. Open the property and photos, prepare a quote, mark it sent and link it to the matching request.
After acceptance, create the contract from the quote and check its terms. Prepare the storm event, assign jobs to routes and employees.
Create employees in “Employees”, with field access. Other office users and customers are managed in “Users”. None of these accounts is a DeneigeursQC sales rep.
Monitor execution, photo evidence, hours and billing. Your data remains within your business.
Without a connection
Previously opened pages are readable on the authorized device. Configuration, linking, accounts and billing remain online. Field entry uses the employee portal and its synchronization queue.
Employee: complete my route
Your employer creates your access. Sign in before leaving and open your route to load the instructions.
View only your assignments. Track job state: en route, arrived, in progress, completed or problem.
Add required photos and allow GPS only when needed. Do not mark service complete without performing it.
Record your shift and breaks. When connected again, keep the page open and verify pending operations clear.
Without a connection
Field states, evidence and hours use the existing PWA queue. External maps and current weather require the network. Initial sign-in is essential.
DeneigeursQC sales rep: prospect and follow up
Sign in through “DeneigeursQC sales rep”. This workspace is separate from the merchant portal.
Search all businesses or available prospects. Open a record and choose “Claim this prospect” while online.
Use “My follow-ups” to find your records. Call, record the outcome, choose a stage and the next reminder date.
Shared contact facts are visible to the team; another rep’s notes are not. The superadmin can reassign a record.
View “My sales and commissions”. Confirmed amounts and payments are recorded by the superadmin; this page does not initiate payouts.
Without a connection
Open an assigned record before losing the network. Save follow-ups offline; their content is encrypted in browser storage. Reassignment or a concurrent edit blocks replay: compare the current record and explicitly resume the draft.
Superadmin: manage DeneigeursQC
In “Sales reps”, create sales access, disable an account or require a new temporary password.
In “Businesses”, create merchant accounts and their owners. In “Directory CRM”, assign prospects to sales reps.
Open a CRM record to link its storefront to the right account. Verify identity using the original public phone and record the check.
Review claims. To change ownership, explicitly unlink the storefront then link the new account. Customer data is not transferred automatically.
Record agreed subscriptions, renewals and sales. Confirm a sale only after verification, and mark commission paid only after actual payment.
Review the overview and audit log. Published does not mean certified: a name and valid phone are sufficient for directory inclusion.
Without a connection
Read the latest opened pages only. Accounts, assignment, claims, publication and financial records require a connection and remain server-guarded.
Device security and synchronization
Use a protected device. Private snapshots remain readable for up to 24 hours after their last refresh. Sign out before sharing the device: this erases snapshots and unsent entries. Do not close the browser before sending confirmation if work must be delivered immediately.
A conflict message means the record changed. Your notes remain in the local draft; reload the record, compare the information, then explicitly resume the entry.
